Privacy Policy

Last updated: September 21, 2026

Fire & Ice HVAC Services (“Fire & Ice,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fireandicehvacservices.ca (the “Website”), contact us, book an appointment, apply for a job, or use our heating, ventilation, and air conditioning services. We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect only the information we need to serve you. This may include:

• Contact details — your name, phone number, email address, and service address.
• Service information — details about your home or property, your heating and cooling equipment (such as make, model, and age), photos you send us, appointment history, quotes, invoices, and warranty records.
• Messages — anything you tell us through our contact or booking forms, by email, by phone, or through social media.
• Payment information — records of payments made to us. Card payments are processed by our payment providers; we do not store full credit card numbers.
• Job applications — if you apply through our Careers page, your résumé, work history, certifications, references, and other information you choose to share.
• Technical information — when you visit our Website, we and our service providers may automatically collect your IP address, browser and device type, pages visited, and referring website, using cookies and similar technologies.

2. How We Use Your Information

We use personal information to:

• respond to your inquiries and provide quotes;
• schedule, perform, and follow up on installations, maintenance, and repairs;
• send appointment confirmations, reminders, invoices, and service-related notices;
• process payments and keep accurate business and tax records;
• register equipment warranties and manufacturer or government rebates on your behalf, when you ask us to;
• evaluate job applicants;
• maintain, secure, and improve our Website and services; and
• meet our legal, regulatory, and safety obligations (for example, permits and gas-fitting inspections).

With your consent, we may also send you seasonal maintenance reminders or promotional offers. You can unsubscribe at any time by using the link in the message or contacting us.

3. Consent

By submitting your information to us, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us. If you withdraw consent, we may be unable to provide some services.

4. How We Share Your Information

We do not sell or rent your personal information. We share it only when necessary, with:

• Service providers who help us run our business, such as website hosting, email, scheduling and invoicing software, payment processors, and IT support;
• Equipment manufacturers, distributors, and rebate programs — for warranty registration or rebate applications you request;
• Permitting and inspection authorities, such as Technical Safety BC or your municipality, when required for the work we perform;
• Professional advisors, such as our accountants, lawyers, and insurers; and
• Authorities when required or permitted by law, or in connection with the sale or reorganization of our business.

Our service providers are required to protect your information and use it only for the purposes we specify. Some providers may store or process information outside of British Columbia or Canada (for example, in the United States), where it may be subject to the laws of those jurisdictions.

5. Cookies and Analytics

Our Website uses cookies — small text files stored on your device — to make the site work, remember your preferences, and understand how visitors use it. We may use tools such as Google Analytics to collect aggregated, anonymous usage statistics, and we may embed content from third parties (such as Google Maps, Instagram, or LinkedIn) that set their own cookies. You can block or delete cookies through your browser settings, although some parts of the Website may then not work properly. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

6. How We Protect Your Information

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. These include secure (HTTPS) connections, password-protected systems, and limiting access to staff who need it to do their jobs. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described above, including to honour warranties and meet legal, tax, and accounting requirements. When it is no longer needed, we securely destroy or anonymize it.

8. Your Rights

You have the right to:

• ask what personal information we hold about you and how it has been used or disclosed;
• request a copy of your personal information;
• ask us to correct information that is inaccurate or incomplete; and
• withdraw your consent to marketing messages or other uses, subject to legal limits.

To make a request, contact us using the details below. We will respond within 30 business days, as required by PIPA. We may need to verify your identity before releasing information.

9. Children’s Privacy

Our Website and services are intended for adults. We do not knowingly collect personal information from children under 13.

10. Links to Other Websites

Our Website may link to other websites, such as manufacturers or social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact our Privacy Officer through our Contact Us page or by phone:

Fire & Ice HVAC Services
Attn: Privacy Officer
Surrey, British Columbia, Canada
Phone: (604) 790-7211
Online: Contact Us page